Warranty and Refund Policy

SELL-U LATAM LLC (the "Company"), located in Spring Hill, Florida, ZIP Code 34609, email contacto@sellu.co, is committed to providing high-quality services. This Warranty and Refund Policy sets forth the terms under which we provide warranties on our services and handle refund and cancellation requests.

By engaging our services, the Client accepts this Warranty and Refund Policy.

1. Service Warranty

1.1 Scope of the Warranty

SELL-U LATAM LLC warrants that the services provided:

• Will be performed professionally and in accordance with industry commercial standards.
• Will meet the specifications agreed upon in the individual contracts with the Client.
• Will be delivered within the established timeframes, except in the event of force majeure.

This warranty covers errors attributable to the Company in the performance of the service, including defects in the delivery of consulting services, administrative errors or breaches of previously agreed terms.

1.2 Warranty Exclusions

The warranty does not cover:

• Specific results in the Client’s business expansion or sales.
• Errors arising from incorrect information provided by the Client.
• Indirect damages or losses resulting from the use of our services.
• Unauthorized modifications or alterations of the services by the Client or third parties.

2. Refund and Cancellation Policy

2.1 Refunds

Refunds will only be issued under the following conditions:

• If SELL-U LATAM LLC fails to comply with the agreed terms in the provision of the service.
• If a service has not been delivered within the established timeframe and no alternative solution has been reached.
• If the Client has made a duplicate or erroneous payment.

Refund Request Process

To request a refund, the Client must:

1. Submit a written request to contacto@sellu.co including the following information:
   • Full name.
   • Contract or invoice number.
   • Reason for the refund request.
   • Relevant evidence or documentation.
2. The Company will review the request within 15 business days.
3. If the request is approved, the refund will be processed through the same payment method used by the Client within 10 business days.

No refunds will be issued for services already completed and delivered as agreed.

2.2 Cancellations

Cancellation by the Client

• The Client may cancel a service by giving written notice at least 5 business days in advance.
• A partial refund may apply depending on the progress of the contracted service.
• If the service has already started and the Client wishes to cancel, SELL-U LATAM LLC may retain a portion of the payment corresponding to administrative costs and work already performed.

Cancellation by SELL-U LATAM LLC

SELL-U LATAM LLC reserves the right to cancel a service if:

• The Client breaches its contractual obligations.
• Circumstances arise beyond the Company’s reasonable control.

In such cases, a possible pro rata refund will be evaluated as set forth in Section 2.1.

3. Limitation of Liability

To the extent permitted by law, SELL-U LATAM LLC shall not be liable for:

• Indirect, incidental or consequential losses arising from the use of its services.
• Expected results not achieved by the Client.
• Issues arising from incorrect information provided by the Client.

Our total liability is limited to the amount paid by the Client for the contracted services.

4. Amendments to this Policy

SELL-U LATAM LLC reserves the right to amend this Policy at any time. Any changes will be communicated to Clients through our Website or by email. We recommend reviewing this Policy periodically.

5. Contact

For questions about this Warranty and Refund Policy, contact us at:

Email: contacto@sellu.co

Phone: +1 954 210 8455

At SELL-U LATAM LLC we appreciate your trust and stand by our commitment to quality and Client satisfaction.